Refund Policy
In the event that you are unhappy or a problem arises with your order, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
IMPORTANT : 4 to 9 euros EUR will be deducted from your refund to cover return shipping for packages when your return is mailed using the prepaid shipping label provided. COSMOS CLIMBING is not responsible for any lost or damaged item while in transit.
Returns from areas/regions outside the Euopean Union would request customers to purchase return labels from their local postal office. We will not charge return fees for those returns.
COSMOS CLIMBING only accepts returns and exchanges on items that are in 100% original condition – In the condition you received your item(s). Meaning, new, unworn, unwashed, including tags and in re-sellable condition. You’ll also need the receipt or proof of purchase. COSMOS CLIMBING only accepts exchanges within 14 business days of receiving your order. Exchanges outside of this time will not be accepted.
Please note, all returned items will be inspected by our staff before being approved for refund or exchange. Any returned items received that are deemed unsatisfactory, meaning, not in 100% new / original / unworn / unwashed / undamaged condition will not be accepted, and will be sent back to your at your own expense. So please take extra care with any items you with to return.
To initiate a return/exchange, please contact contact@goldenrod-cod-213979.hostingersite.com (within 14 days of receiving your order) and you will be contacted with further information. Only at this point may you return your items(s) to COSMOS CLIMBING. Any returns sent without prior contact with COSMOS CLIMBING will be returned to sender.
Please also include the packing slip or proof of purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Lost item or received a damaged item?
If any item(s) you receive is lost by the carriers or damaged or defective in any way, please contact us at contact@cosmosclimbing.com as soon you discover the fault (Please provide detailed photos of the fault where possible).
COSMOS CLIMBING will try the best to replace the product and provide a return label. In the event a replacement product is unavailable, you will of course be compensated with a refund or credit.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 20 business days have passed since we’ve approved your return, please contact us at contact@cosmosclimbing.com